PENGARUH TOTAL QUALITY MANAGEMENT DAN JUST IN TIME TERHADAP KINERJA OPERASIONAL KARYAWAN EMP MALACCA STRAIT PSC

<em><span lang="EN-US">T</span><span lang="EN-US">hisstudyaims toanal<span>y</span>zethe<span>e</span>f<span>f</span><span>ec</span>tof<span>t</span>otalqu<span>a</span>l<span>i</span>tymanag<span>e</span>m<span>e</span>nton<span>c</span>ost <span>e</span>f<span>f</span>ici<span>e</span>n<span>c</span>yatE<span>M</span>P<span>M</span>alac<span>c</span>aStra<span>i</span><span>t</span>,the in<span>f</span>luen<span>c</span>eofjustint<span>i</span>meonop<span>e</span><span>r</span>at<span>i</span>onal p<span>e</span>rfo<span>r</span>man<span>c</span>e atE<span>M</span>P<span>M</span>alac<span>c</span>a Stra<span>i</span>tandtotalqual<span>i</span>tymanag<span>e</span>m<span>e</span>ntandjustin simultaneously onop<span>e</span>r<span>a</span>t<span>i</span>onalp<span>e</span>rfo<span>r</span>man<span>c</span>eat<span> E</span><span>M</span>P<span>M</span>ala<span>c</span><span>c</span>aStra<span>i</span><span>t</span>.<span> T</span>henumb<span>e</span>r ofsampl<span>e</span>sinth<span>i</span>sstudy <span>w</span><span>e</span>re78r<span>e</span>spond<span>e</span>nts.<span>T</span>heanalysiste<span>c</span>hniqueus<span>e</span>ssimple r<span>e</span>gr<span>e</span>ss<span>i</span>on analysis and mul<span>t</span>ip<span>l</span>er<span>e</span>gr<span>e</span><span>s</span>sion. <span>T</span>he r<span>e</span>sul<span>t</span>ssho<span>w</span><span>e</span>dt<span>h</span>attotalqual<span>i</span>ty manag<span>e</span>m<span>e</span>ntandjustint<span>i</span>me hadasi<span>g</span>ni<span>f</span>icant<span>e</span>f<span>f</span><span>ec</span>tonop<span>e</span>rat<span>i</span>onalp<span>e</span>rfo<span>r</span>man<span>c</span>e<span>b</span><span>ec</span>a<span>u</span>se to<span>t</span>al qual<span>i</span>tymanag<span>e</span>m<span>e</span>ntwasmainta<span>i</span>n<span>e</span>din ter<span>m</span>softea<span>m</span>wor<span>k</span>.A<span>cc</span>ordingtothe <span>e</span>mplo<span>y</span><span>e</span><span>e</span>sdoingwork <span>w</span>i<span>t</span>hfu<span>l</span>lr<span>e</span>spons<span>i</span>bi<span>l</span>i<span>t</span>y andsuppor<span>t</span><span>e</span>dbythesta<span>n</span>dardof t<span>i</span>me us<span>e</span>dtosupport<span>c</span>ontrolofprodu<span>c</span>t<span>i</span>on<span>c</span>ost<span>s</span>.<span>T</span>otalqual<span>i</span>ty manag<span>e</span>m<span>e</span>nthasa posit<span>i</span><span>v</span>e<span>e</span>f<span>f</span><span>ec</span>tonop<span>e</span><span>r</span>at<span>i</span>onalp<span>e</span>rfo<span>r</span>man<span>ce</span>.<span>T</span>hissho<span>w</span>sthatto<span>t</span>al qual<span>i</span>ty manag<span>e</span>m<span>e</span>nt <span> </span>that </span>are mainta<span>i</span>n<span>e</span>d </span>in </span>ter<span>m</span>s </span><span>o</span>f </span>tea<span>m</span>work </span>a<span>cc</span>ording </span>to </span>the <span>e</span>mplo<span>y</span><span>e</span><span>e</span>sdoingworkwi<span>t</span>h fu<span>l</span>lr<span>e</span>spons<span>i</span><span>b</span>i<span>l</span>i<span>t</span>y<span>c</span>animpro<span>v</span>eop<span>e</span>rat<span>i</span>onal p<span>e</span>rfo<span>r</span>man<span>ce</span>.<span>J</span>ustint<span>i</span><span>m</span>e hasaposit<span>iv</span>e <span>e</span>f<span>fe</span><span>c</span>tonop<span>e</span>rat<span>i</span>onalp<span>e</span>rfo<span>r</span>man<span>c</span><span>e</span>.<span> T</span>his sho<span>w</span>sthatthestandard oft<span>i</span>meus<span>e</span>dtosupp<span>o</span>rt<span>c</span>ontrolofprodu<span>c</span>t<span>i</span>on<span>c</span>osts<span>c</span>an sign<span>i</span>f<span>i</span>cant<span>l</span>y impro<span>v</span>eop<span>e</span>rat<span>i</span>onal performan<span>ce</span></span><span lang="EN-US">.</span></em>